URGENT Server Move (Resolved)
  • Priority - Critical
  • Affecting Server - BlueSteam-International
  • IMPACT: Some downtime and small gap in emails are to be expected
    Duration: Unknown at this stage

    We have unfortunately URGENTLY been forced to move on to a new server due to unforeseen circumstances.
    This has led us into some stormy waters over the next two days or so where there will be some downtime and maybe some instability

    All your current websites and email facilities will be unavailable for a short period and you might have a small gap in email deliverability.
    I do apologise for the inconvenience, but this was not foreseen, and we are doing our best to get things back to normal as soon as possible.

    Please bear with us and we appreciate your patience and understanding. I will let you know when I have more information.

    Updates to follow...

    UPDATE:

    STATUS: Propagation complete

    We have completed the server move.
    Please do any necessary checks to ensure that everything is working as expected after the move such as checking that you are receiving emails or that your website is loading from your end.

    AGAIN, Thank you for your patience and understanding.  If you have any queries or concerns, please don't hesitate to drop a line on Whatsapp or send an email to support@bluesteam.net.

  • Date - 19/10/2019 10:00 - 21/10/2019 08:00
  • Last Updated - 20/10/2019 07:42
URGENT SERVER MOVE (Resolved)
  • Priority - Critical
  • Affecting Server - BlueSteam-Int2
  • IMPACT: Some downtime and small gap in emails are to be expected
    Duration: Unknown at this stage

    We have unfortunately URGENTLY been forced to move on to a new server due to unforeseen circumstances.
    This has led us into some stormy waters over the next two days or so where there will be some downtime and maybe some instability

    All your current websites and email facilities will be unavailable for a short period and you might have a small gap in email deliverability.
    I do apologise for the inconvenience, but this was not foreseen, and we are doing our best to get things back to normal as soon as possible.

    Please bear with us and we appreciate your patience and understanding. I will let you know when I have more information.

    UPDATE #1:
    This is an update to notify you that your account has been migrated over to the new server and it should be up and running.  Some accounts are still under propagation but there are only a few left.  If you have any problems, please try switching off your internet router for 5minutes and only after 5minutes, switch it back on again and check if it is working.

    Thank you for your patience and understanding today.  If you have any queries or concerns, please don't hesitate to drop me a line on Whatsapp or support@bluesteam.net.

    UPDATE #2:
    This is a final update to this issue.  The migrations are complete and everything should be back to normal.

  • Date - 15/10/2019 08:59 - 16/10/2019 12:00
  • Last Updated - 16/10/2019 10:20
UK Server Reboots (Resolved)
  • Priority - Critical
  • Affecting System - UK Servers
  • The UK servers will be rebooted at 23:30pm to resolve issues with our backups software. Expected downtime is ~45 minutes per server. 

  • Date - 17/09/2019 23:30 - 18/09/2019 00:30
  • Last Updated - 15/10/2019 09:03
UK Server Reboot (Resolved)
  • Priority - Critical
  • Affecting Server - BlueSteam-International
  • The UK Server will be rebooted at 11pm this evening to add more RAM for MySQL caching. Estimated downtime is ~1 hour. 

  • Date - 30/08/2019 23:00 - 17/09/2019 15:17
  • Last Updated - 30/08/2019 14:21
POP3 Email Services down (Resolved)
  • Priority - Critical
  • Affecting Server - BlueSteam-International
  • We are aware of an outage on our POP3 services preventing clients from downloading their emails.

    Our technicians are investigating the root cause. We apologise for the inconvenience.

    UPDATE: Our engineers have restarted the Dovecot service on the server and all mail services should be back online.

  • Date - 06/08/2019 14:49 - 06/08/2019 15:02
  • Last Updated - 06/08/2019 15:03
UK Network Issue (Resolved)
  • Priority - Critical
  • Affecting Server - BlueSteam-International
  • We are aware of a network issue at our UK location. Onsite techs are currently investigating. We apologise for any inconvenience caused.

    UPDATE: The issue was caused by a network problem at an upstream provider which has since been resolved. 

     

  • Date - 05/08/2019 19:22 - 05/08/2019 20:57
  • Last Updated - 05/08/2019 21:03

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
BlueSteam-Int1 PHP Info
BlueSteam-Int2 PHP Info
BlueSteam-Int3 PHP Info
BlueSteam-Local-1 PHP Info
BlueSteam-Local-2 PHP Info

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